Return Policy: 1. All sales are Final and Non-negotiable. 2. Items can be returned for exchange within 14 days. The buyer is responsible for the return shipping cost. 3. Before we ship the item, we will do a final check to make sure the item is in good condition. Thus, we won't bear any responsibility for any item damaged during shipping. 4. If the item is missing in transit, we shall ship another one or refund 100% to the buyer. 5. If the buyer received an incorrect item, please contact us as soon as possible. Please provide pictures of which incorrect item can be clearly shown. We will try to resolve the problem quickly and we will either refund or reship to the buyer. 6. Please use "Registered Airmail" with the tracking number if, In any case, the buyer wishes to return the item due to ordering wrongly or having a change of mind so that the item can be tracked and traced. Feedback: As we are a serious seller, please contact us to resolve any bad issue before leaving neutral or negative feedback. Hope you understand that sometimes certain situation is beyond our control but we will still try our very best to solve it for you. Your suggestions are really invaluable to me, and I hope to provide you with the most comfortable bedding! Thank you for your business!